We are seeking a talented Principal to join our growing professional services team. The right candidate is someone who has extensive experience working with strategic customers and overseeing consulting service delivery while acting as a trusted advisor for customer’s key technology initiatives. The ideal candidate will have experience dealing with senior leadership and management as well as strong program governance skills. They will be expected to be the catalyst between all stakeholders, ensuring our teams exceed our standards for excellence and innovation.  Your mission will be to lead our project delivery resources to ensure successful project completions and identifying future opportunities across one or several customers. A core responsibility will be to strengthen relationships with customer executives and advise them through digital transformation programs. 

Objectives of this Role

• General oversight of strategic accounts
• Customer relationship building and account growth
• Cloud services advisory
• Delivery process oversight

Responsibilities

• Plan, lead, and manage multiple concurrent projects across multiple customers
• Work alongside the project delivery team, sales, partners, leadership team and customers to ensure engagement success
• Build strong relationships with key existing clients for repeat business 
• Measure project progress, client benefits, and budget expectations through tracking tools
• Collaborate, review, and strengthen engineering team performance on current project delivery; including utilization and profitability 
• Identify project risks and challenges and develop resolution plans 
• Collaborate with sales and service delivery teams to determine, develop, and deliver solution proposals and  Statements of Work for prospective and existing clients 
• Collaborate with the VP of Customer Success to develop and implement service delivery process and engagement improvements 
• Single point of contact/escalation for customer executives
• Support delivery team on project planning and kickoff
• Strategic advisory throughout the customer journey
• Support sales pursuit for new logo customers in areas of expertise

Qualifications

• 10+ years of consulting experience delivering professional services engagements 
• Track record of delivering large, complex projects 
• Track record of building key client relationships (including C-Level) and securing repeat business
• Demonstrated expertise of public cloud services, preferably AWS 
• Great understanding of Agile project delivery
• Capable of vulgarizing complex technical concepts
• Great verbal and written communication skills
• Strong presentation skills
• Results orientated
• Customer & partner obsessed
• Sense of ownership
• Possess a natural curiosity and excitement for learning new technology
• Ability to travel as needed to support project kickoffs and key client milestones

Preferred Qualifications

• Bachelor's degree in computer science or business
• Professional certification with any of the major Cloud providers, preferably AWS
• Excellent business and planning skills
• Experience coaching and educating teams to improve their overall skills